LATOYA RICHARDSON

2407 Forest Oaks Circle

Arlington, TX 76006

682-323-5736

Latoya.Richardson201@gmail.com

 

CAREER GOAL

To obtain a Customer Service or  Property Management position, offering an opportunity to enhance my skills and implement the overall knowledge of my professionalism.

 

EMPLOYMENT HISTORY

November 2016 to Present

Exclusive Personnel

Leasing Consultant

Interact with potential and existing residential tenants on behalf of property management companies. Greet potential renters, show vacant apartments, explain pricing and lease terms, process rental applications and negotiate lease renewals. Make cold calls and follow up on customer leads. In addition to sales and marketing duties, I also assist existing tenants with maintenance requests and customer service needs.

 

January 2016 to Present

Liberty Tax Services

Office Supervisor

Prepare tax returns for clients and small businesses. Compute taxes owed or overpaid using personal computer and Lib tax software.  Use all appropriate adjustments, deduction, and credits to keep clients' taxes to a minimum.  Interview clients' to obtain additional information on taxable income and deductible expenses and allowances.  Review financial documents such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbook or bulletins to determine procedures for preparation of atypical returns.   Calculate form preparation fees according to return complexity and processing time required.  Check data input to verify totals on forms prepared by others to detect errors in arithmetic and or data entry.

 

September 2014 to January 2016

KenRich Transport

Freight Broker Agent

Direct and monitor the movement of  drivers throughout 48 states. Communicate directly with the driver to monitor the movement of freight to and from various locations. Record keeping of incoming and outgoing calls, tractor and trailer information, freight bills, trucker routes and estimated times of departures and arrivals. Order permits and/or escorts for over-dimension and heavy haul loads. Monitor the weekly fuel surcharge rate. Inform driver of Compliance, hazardous material, safety and cargo security updates. Schedule tractors and trailers for DOT inspections. 

 

November 2012 - February 2014

Iqor - Samsung

Senior Technical Support Agent

Receive inbound calls on behalf of Samsung client to perform technical support on Samsung devices, such as phones and tablets. Answer product questions and service accounts professionally and efficiently in a fast-paced work environment. Educate customers on the products and work with them to find acceptable solutions to any and all issues. Make educated customer recommendations on data plan options while providing world-class customer service. Resolve customer’s technical queries, remaining tactful with the ability to handle challenging situations calmly, efficiently manage multiple computer applications while handling customer calls.

 

Jan 2007 to October 2009

Paragon Staffing - Property Management

Assistant Property Manager

Recruit, train and motivate staff on Conventional and Tax Credit Properties. Maintain 98.89 lease occupancy level. Work with property manager and leasing consultant on approval of all applications. Monitor direction of property maintenance operations to ensure compliance with company standards. Ensure staff provides necessary customer service for customer satisfaction. Prepare property budget , pre-close and close. Maintain efficient  property vendors to ensure quality service and costs remain within budget. Ensure collection of rents due on a timely basis while maintaining a professional healthy relationship with residents. Provide tours of apartments and community to potential residents for purpose of leasing apartments. Provide personalized telephone presentations to potential residents with purpose of setting an appointment to show the community. Coordinate all construction rehab and capital improvement work associated with property. Monitor and comply with all Federal and Local Fair Housing regulations and ordinances.

 

SUMMARY OF QUALIFICATIONS

Type 50 wpm, Microsoft Excel, Word, PowerPoint, Access, Outlook, Quick Books, Word Perfect 12, Lib Tax Pro, Blue Moon, Yardi, One Site, Conventional, Senior, Student and Tax Credit properties.